Making an Appointment

Whakarite Whakaritenga

Opening Hours

Monday to Friday: 8:00 am – 5:30 pm; Doctors appointments are until 5:00 pm Monday to Friday.  We are closed on public holidays. 

Making an Appointment

If you are booking on-line and there are no appointments available, please phone reception and we may be able to fit you in. We have emergency appointments available for those who need to see a doctor on the day.

You can have an in person consult if you have no symptoms of Covid-19, you have had a negative RAT (at home or by our nurses before your appointment).

Please see here for information about making virtual phone and video appointments. 

If one of our doctors is not available or it is after-hours you can get a virtual GP consultation with a doctor by using CareHQ, from 7am – 7pm, 7 days per week. Find out more at  www.carehq.co.nz

Cancellations: Please call us if you cannot attend your appointment. Giving us at least two hours notice will allow us to reuse your appointment time. If you fail to attend your appointment without notifying us, you will be charged a $25 non attendance fee.

Urgent Appointments: During clinic hours we will always do our best to fit in urgent cases. Please tell reception if you are seeking urgent care. It may be helpful to discuss the urgency of your problem with one of our nurses. Our nurse prescribers are also able to see urgent cases and consult with one of our doctors as needed.

Longer Appointments: Standard appointments are for 15 minutes. If you feel that you may need longer or have several things to discuss, then please book a double appointment.  Extended appointments are generally needed for:

• Multiple problems
• Complex issues
• Mental health
• Minor Surgery
• Some insurance medicals

Please discuss your needs with our reception staff when you make your appointment. There is an additional charge for longer appointments.

House Calls: House calls are available if necessary. Sometimes care for urgent problems can be given more effectively at the medical center. We will discuss the best plan with you.

Waiting Times: We make every effort to run on time, but unfortunately unexpected emergencies and complex problems will sometimes cause delays. We thank you for your patience and understanding. Please check in with a receptionist on arrival.  If you have a complex problem or a number of medical concerns, please make a double appointment.

After hours: When we are closed, our telephone is answered by an experienced nurse triage team at our after hours service. The nurse will give advice about what to do. In an emergency, call 111.

Chaperones:

All patients are entitled to have a chaperone or support person with them for any appointment.  The chaperone can be a family member, friend or a member of staff.  If you want a member of staff to accompany you during the visit please let the receptionist know when you book for your appointment.